faq-photo.jpg

FAQs

Still have any questions? Please reach out to us at our contact page and we’d be more than happy to help out.

Shipping

Which countries does Nodus ship to?

Nodus ships to most countries worldwide (with a few exceptions). Please see our Shipping page for more information.

Which shipping couriers are used for shipping?

For US orders, we offer free USPS Priority Mail shipping for watches, as well as options for FedEx Overnight, 2-Day, and 3-Day shipping. Strap orders use USPS First Class Mail.

For international orders, we offer FedEx Priority International for watch orders, where the cost depends on the destination country. Strap orders use USPS First Class Mail International (registered mail).

More information can be found on our Shipping page.

When will my watch be shipped?

We typically take 1-2 business days to dispatch an order, but may take up to 3 business days during extraordinary circumstances. Once the watch is shipped, an email will be sent out to the customer with the tracking information.

Will my delivery require a signature?

For US orders, signatures are not required unless it is requested or if customer opts for FedEx shipping.

For international orders, all watch orders require signatures for delivery. Strap orders do not require signatures.

If I have a special request regarding shipping, what should I do?

At the checkout page, there is a Special Requests form where you can enter any special shipping needs. You may also contact us here before placing an order to let us know about any special requests.

Returns

How do I return a watch?

Please get in contact with us here to initiate a return.

Are there free returns? US-based customers will be provided a free return label, while international customers will have to cover return shipping themselves. International customers are also 100% responsible for the watch until it reaches Nodus.

I have resized the bracelet and worn the watch. Can I still return it?

No, once a watch is worn and bracelet is resized, watch will not be accepted for return. Watch may only be returned if it is brand new condition with protective packaging still intact.

Regulation and Timing

What is a regulation card?

Every Nodus watch is regulated to strict accuracy standards and ships with a regulation card. The regulation card shows the watch’s accuracy in four respective positions when the watch is fully wound, as tested by our timing equipment.

Is my watch going to perform exactly as what’s written on the regulation card?

What is written on the regulation card is not a guarantee of how the watch will perform in the respective positions, simply because there are a multitude of factors that can affect watch accuracy (temperature, power reserve level, wearing habits, etc.). If the watch is kept fully wound on the wrist, the watch should be able to perform closely to what is written. Watch movements will generally exhibit erratic shifts in accuracy as their power reserves deplete, and the regulation process does not account for these accuracy changes.

What is the point of regulating watches when you cannot guarantee a specific accuracy?

What our regulation process does accomplish is that it filters out the movements that are running poorly from the factory (even though they still may technically be running within factory specifications) and gets them running at a higher accuracy standard. Based on our experience, over 80% of the movements that we have tested needed regulating to some degree. If for whatever reason you are unsatisfied with your watch’s accuracy, please reach out to us and we will address it.

Will my watch “break-in” after I wear it and thus make the regulation card results inaccurate?

Prior to the regulation process, we let our movements run for a minimum of 10 days. Usually by the end of this period, the movements have been “broken-in” and their performance will not change much afterwards, if at all.

What is the difference between regulation and adjustment? Do you adjust your movements too?

We only regulate our movements, which involves adjusting the regulator lever on the movement. To keep things brief, the lever “speeds up” or “slows down” the rate at which the movement runs in the position that it is regulated in. Regulating does not account for the movement running at different rates in different positions, which is what adjustment takes care of and is a much more involved process. During the regulation process, if any movement is poorly adjusted and exhibits huge deviations in accuracy between different positions, it does not pass our quality control and we simply do not use the movement in our watches.